Frequently Asked Questions

Contacts should be people who are well known to you as they will require a key to your home.  Contacts are usually family or friends who live close by.  They also need to be willing to come to your assistance day or night.

Safety Link recommends at least three contacts to call. These are listed in order of priority depending on their availability, relationship and proximity.  If one is not available when called, the second and if necessary the third will be called.  If none of your contacts are available, the ambulance service or other nominated 24-hour service will be called.

You can find most of our pricing under Our Products page. For more information on pricing please contact us on 1800 813 617 or send us an email on info@safetylink.org.au

That isn’t a problem. Safety Link’s SEVEN Home Based Alarm operates on the 4G mobile network. A Landline isn’t required at all!

Safety Link’s SEVEN Home Based Alarm has a pendant range to the alarm base of approximately 300 metres.

The audio on our alarms is very good however we may not be able to hear you if you are in the garden, when using the Home Based Alarm. We will however receive your alarm (as long as you are less than 300m away from the alarm unit) and we will call your contacts to go and check on you.

Yes, the pendant is water resistant and should be worn in the shower.

If you press the pendant accidentally, don’t worry.  You can wait for one of our Monitoring staff to call you and then explain to them that it was an accident.  We will always try to speak to you before we call out your contacts.

Yes.  Your alarm unit has a battery back-up which will last for a minimum of 50 hours if the mains power is off.

The standard neck pendant and wrist pendant do not need to be charged. The battery will last at least 2 years and when the battery gets low Safety Link receives a signal from the pendant and we will organise a replacement.

The Daily Call option is available for a small additional charge.  This is primarily for people who don’t have regular daily contact with others.  The client is expected to press the Daily Call button on the alarm unit daily between 6am and 11.00am.  If the button goes unpressed, Safety Link will then call the client to check if help is required.  If the client does not answer, Safety Link will organise a contact to check on the client’s welfare.

Safety Link has Easy Press pendants available for our clients who have difficulty pressing the button due to rheumatoid arthritis or other joint conditions. Contact our Client Services Team for more information on 1800 813 617 or email info@safetylink.org.au

The Fall Detector Pendant is designed to detect significant falls and subsequent impact. While every effort is made to capture all range of falls, the pendant button should also be used if possible.

1 to 2 months with limited use. We recommend clients to consider recharging their GO Trek at least once a month.

No. Only when you press the alarm can we see your location. The Go Trek will send GPS coordinates to Safety Link to identify your position.

No, although we highly recommend it, especially if you – (1) Have patchy or unreliable mobile reception (the SEVEN Home Based Alarm acts as a back-up as it has Telstra, and Optus connections, and a bigger aerial and (2) Need, or in the future might need more triggering devices (like smoke detectors, additional pendants, and wall buttons etc.)