• 1800 813 617
  • info@safetylink.org.au
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24/7 Call Centre Service

Explore the potential to utilise our 24/7 call centre service to meet your customer needs

What we provide

Out of hours tailored call centre solutions

In recent years, Safety Link has extended its services to include an After Hours support option for organisations seeking flexible communication solutions beyond regular business hours.

Our commitment to this value-driven initiative has equipped Safety Link with a wealth of expertise, positioning us perfectly to extend this offering to other businesses seeking the benefits of a 24/7 call centre solution already operational and thriving.

At Safety Link, we understand that staying connected with your clients is not just a business requirement; it’s a testament to your commitment to their needs. Let us help you achieve this vital connection in a professional, yet warmly personalised manner, setting the stage for sustained growth and customer satisfaction.

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Trusted provider

Years of experience

Safety Link has been in operation for over 40 years and has developed a  high quality brand within the Personal Response Service (PRS) industry.

Employing its 24 hours a day, 7 days a week Central Monitoring Facility (CMF) and support team foundation, Safety Link’s core function is to deliver a high quality medical alarm monitoring service, placing this service as one of the industry’s preferred suppliers.

Concierge
The concierge or assistance service would support a list of defined participants from your business by performing various tasks such as: Relaying messages, making medical appointments, arranging services such as tradesman from a predefined list supplied by the contracted client or booking services such as transportation i.e. taxis.
Help Desk
An assistance service providing a single point of contact that dispenses information and support to people associated with your business. This type of work may include: Simple troubleshooting based on criteria provided by the contracted client, advice and answers based on client criterion requirements or relaying information relating to known problems.
After Hours Support
This service would essentially operate as a component of your business outside of normal business hours and may involve work on the weekend. Safety Link has experience within this area and tasks such as a ‘gatekeeper’ between your clients and your on-call staff to ensure that only true emergencies come through, redirecting the caller, transferring the caller to the correct resource, or booking an appointment, would be typical activities associated with this service type. This type of service would be ideal to businesses that currently fund on-call staff to be available 24/7 for emergency services. Where appropriate, this work could be passed to the Safety Link call centre to triage and ensure only true emergencies make it through to these areas (if at all). As staff become more experienced in troubleshooting, the potential to coordinate emergency responses could be implemented.

Quality Matters

ISO 9001:2015 Certified

Safety Link is certified to the International Quality Management System ISO 9001:2015 requirements.

This shows that Safety Link is committed to establishing, maintaining and improving the organisational structure, responsibilities, procedures, processes, and resources in a manner where our services consistently satisfy ISO 9001:2015 quality requirements.

Let us know your needs and business requirements and we will provide you with a quotation

Have any questions?

Click below or call our team on 1800 813 617

Contact Us
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  • 16 Eastwood Street
    Ballarat Central VIC 3350
  • Fax: 1800 193 233
  • info@safetylink.org.au

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1800 813 617

We, Safety Link (Grampians Health), acknowledge the Traditional Custodians of the land, the Wadawurrung people on which our services operate and pay our respects to their Elders past, present and emerging. Safety Link (Grampians Health) celebrates the continuing culture of the Wadawurrung people and recognises and values the contributions that Aboriginal and Torres Strait Islander peoples make in our society.

Safety Link (Grampians Health) is committed to providing inclusive services and working environment. We believe in equity of healthcare for all.

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