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Safety Link currently provides its 24/7 Personal Response Service to more than 80 individual Retirement Villages of various sizes throughout Australia.

Safety Link provides the same level of caring and personalised approach to every resident within the village ensuring individualised attention and response.  We are flexible and offer assistance in customising an emergency response procedure in consultation with village staff to ensure a consistent and timely response to all emergencies.

"Regular monthly village reports of alarm activity, new commencements and cancellations helps me keep track of all emergencies within the village"

To assist you with accreditation and incident reporting, our staff will call or email the village manager (or nominated person) and advise of an incident and the outcome.  Following an event Safety Link will track client progress to ensure equipment is tested when the resident returns home.

Safety Link maintains a Quality Management System and has achieved the ISO 9001:2015 certification and always exceeds the Australian Standard AS 4607-1999 of 95% of alarm calls answered within 2 minutes.

Benefits of using Safety Link

24 / 7 Monitoring of your residents reduces your need for after-hours onsite / or on call staff which is a cost effective method and ultimately will reduce costs for your residents.

Safety Link can support Retirement Villages that own compatible medical alarm equipment.

At the flick of a switch Safety Link can transfer its personal emergency response service to a fully functional back up site in case of threats such as fire, flood, etc. 

Regular Monthly Village Reports of alarm activity, new commencements and cancellations for the period can also be provided at no additional cost.

Safety Link can handle all alarm testing for you giving you more time to manage the day to day running of your village.


"The day to day running of a Retirement Village is so demanding. It is fantastic that Safety Link monitors my residents 24 hours a day, 7 days a week"


Safety Link's
Eve 3+ Alarm is NBN (National Broadband Network) capable and has a built in contingency to automatically switch from landline/NBN operation to 3G wireless operation if the landline fails.

Visit our products page to see what Safety Link can offer your Retirement Village.

If you are interested in knowing more about the Safety Link service, call our Business Manager or the Business Development Team on 1800 813 617 or email us at ops@safetylink.org.au

You can even request an obligation free quotation from our Business Development Team.
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